We want you to feel perfectly confident when shopping online at www.lighting.co.za therefore, we give you the option to return any unopened, unused item in its original packaging that you bought from us for any reason within 10 days of receiving the item.
Prior to returning your product, please send an email to firstname.lastname@example.org. Our customer care team will provide you with all relevant guidelines to proceed with the return (e.g. delivery process). Please do not attempt to return any goods before speaking to our team; otherwise you may be responsible for any associated expenses if you do so.
Our policy lasts 10 calendar days. Should you wish to exchange or obtain a refund for your purchased product within 10 calendar days, we will happily credit you for the cost of the product (excluding cost of shipping).
If you would like to return your product, you will be obliged to cover the shipping costs and a 15% admin fee. The following terms must be met: Fitting to be in original condition with all the accessories and fitting to be returned in original packaging.
If 10 calendar days have gone by since your receipt of delivery, unfortunately we can’t offer you a refund or exchange - accept for warranty purposes*.
* View our full T&C at the bottom of our page.
** Actual colours may vary from screen. Products & prices subject to change without notice.