Shipping and Returns
We dispatch from various suppliers across South Africa. If you order multiple items from our website, you may receive multiple deliveries shipped by multiple carriers since items may be sent from different warehouse locations.
For those items that are in stock, we aim to deliver regular parcels to central areas in South Africa within 2-10 business days, to outlying areas within South Africa within 5-12 business days and special freight items within 15-21 business days from the date your payment has been received.
Once your order has left the warehouse, you will receive a delivery notification email from email@example.com. Please check you spam as this might land here.
For International orders please contact us at firstname.lastname@example.org
* Please note some items might be out of stock at the time of purchase - if so Lighting will contact you to recommend a similar item that is in stock or we will credit your account or make a refund payment. Refund payments can take up to 10 business days.
You are welcome to return or exchange your order within 7 calendar days from the date of delivery in its original packaging and condition. Only use CLEAR TAPE when closing the boxes. No masking, brown or courier adhesive tape will be allowed.
If your product is damaged in any way on delivery, please notify us and send us images as proof within 48 Hours of delivery to email@example.com so we may correct this as soon as possible.
You will be required to fill in a returns form and to send us images of the damaged within 7 days of delivery to firstname.lastname@example.org of the product(s) for further assessment. Once assessed and approved by our team, you will be contacted to proceed with the returns process. Lighting.co.za will arrange a repair or a replacement (if available). Please do not attempt to return the items before speaking to one of our consultants (you may be responsible for any associated expenses if you do so).
Kindly note all shipping fees are non refundable. Any shipping fees associated with making returns are the responsibility of the customer and will not be refunded.
Unfortunately we do not accept returns of sale items, used/installed items, light bulbs, custom cut, made to order or bulk orders and items damaged due to it not being installed by a qualified electrician. For more information on non-refundable items please see our full Terms and Conditions. Please note that certain items in our store are custom made and non refundable. You will see these applicable products on the specific products’ listing page(s).
No returns will be accepted for any products that are damaged upon return due to not being sufficiently packaged, regardless of the reason for return and you may not qualify for a refund / exchange and may be charged the return shipping fee to have the damaged goods returned to you.
Once we have inspected the product and validated your return, we will credit your account with the purchase price of the product within 10 business days of the return. Please bear in mind that refunds can take 5-10 working days to reflect in your account once processed.
Refunds are issued through the same transaction method you used in your original purchase. Your refund will always be credited into the same account your payment came from - We cannot refund your order to a different card or account.
Lighting.co.za does not offer any returns for international orders.
Please note that should you use your own third party shipping company to further transport any product(s) already delivered to you by us to another address in South Africa or abroad, we are no longer responsible for any damages even if you notify us within the 7 days return policy unless you informed us of such damages BEFORE passing on the products to your courier company.
Therefore when using any third party shipping company or courier to further transport any product(s) abroad or in South Africa, all products MUST be checked for any damages once delivered by Lighting.co.za before handing over to your third party courier in order for us to assist you with any exchanges or refunds.
In other words: please give your transport company permission to open your packages on your behalf and confirm whether there is any damage before further transporting the packages for you.
Please view our Full Terms and Conditions here.