Shipping and Returns

Delivery

We know how important it is to you that you receive your product as soon as possible after purchasing it from Lighting.co.za. For those items that are in stock, we aim to deliver regular parcels to central areas in South Africa within 2-7 business days, to outlying areas within South Africa within 5-7 business days and special freight items within 15-21 business days from the date your payment has been received. For those products that are made to order, or are not currently in stock, please see the estimated availability date for each product. Please note with the busy Festive Season around the corner there might be a day or two in delivery delays - we do aim however to get the goods out to you as fast and efficient as possible.

We will notify you if we are unable to meet our estimated delivery timeframe, but we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

Items will be delivered to the address you provided while placing an order. For special freight items the courier might contact you directly to agree on an appropriate delivery time.

If, for any reason, the courier cannot reach you at the agreed delivery time, we will provide you with the instructions to either collect the product(s) directly from a courier depot if possible (in case of regular parcels) or to re-arrange the delivery (in case of special freight). In these situations, Lighting.co.za reserves the right to charge you for any additional costs incurred (e.g. delivery and storage) or to cancel the sale contract, in which case, we will fully refund you the net amount (i.e. the amount you paid minus delivery costs or storage costs).

Upon delivery, you will be asked to sign a delivery form, in which you confirm that the product was delivered in the correct condition (without obvious defects or damage).

All risk in the Product shall pass to you upon delivery, except that, where delivery is delayed due to a breach of your obligations under this Contract, risk shall pass at the date when delivery would have occurred but for your breach. From the time when risk passes to you, we will not be liable for loss or destruction of the Product.

You shall ensure that you are ready for safe receipt of the Product without undue delay and at any time reasonably specified by us.

If you are not available to take delivery or collection, we may leave a card giving you instructions on either re-delivery or collection from the courier.

If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not (within two weeks of our first attempt to deliver the Product to you) accept delivery or collect the Product from the courier, then we may (without affecting any other right or remedy available to us) do either or both of the following:

Charge you for our reasonable storage fee and other costs reasonably incurred by us; or

No longer make the Product available for delivery or collection and notify you that we are immediately cancelling the applicable Contract, in which case we will refund to you or your credit or debit card company as applicable any money already paid to us under the applicable Contract, less our 15 % administration charges (including for attempting to deliver and then returning the Product, and any storage fees).

It is your responsibility to ensure that the Products are sufficient and suitable for your purposes and meet your individual requirements. We do not warrant that the Products will meet your individual requirements. You acknowledge that the Products are standard and not made bespoke to fit any particular requirements that you may have.

Change of Mind

We want you to feel perfectly confident when shopping online at www.lighting.co.za Therefore, we give you the option to return any unopened, unused item in its original packaging that you bought from us for any reason within 10 days of receiving the item.

Prior to returning your product, please send an email to hello@lighting.co.za. Our customer care team will provide you with all relevant guidelines to proceed with the return (e.g. delivery process). Please do not attempt to return any goods before speaking to our team; otherwise you may be responsible for any associated expenses if you do so. You may also be required to fill in a returns form provided by us in order to proceed with the returns process. Once we receive the items, we will fully refund you the amount you paid for the product(s) less the 15% admin fee, as well as delivery costs associated with the sale.

Damaged or Faulty Returns

In the unlikely event that your item arrives damaged or faulty, you have 24 hours to notify Lighting.co.za. Please send an email to hello@lighting.co.za (after which one of our representatives will contact you).

To be eligible for a return in any case, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all the added accessories and paperwork.

You may be required to fill in a returns form and to send us images of the damaged product(s) for further assessment. Once assessed and approved by our team, you will be contacted to proceed with the returns process. Lighting.co.za will arrange a repair, replacement (if available). Please do not attempt to return the items before speaking to one of our specialists (you may be responsible for any associate expenses if you do so).

If the items are delivered damaged, please do not accept the delivery. Rather take photos and send it straight back with the courier driver. Please email the photos to hello@lighting.co.za and after investigations we will get right onto your replacement unit. If items are damaged after delivery due to what ever reason - we cannot be held reliable after delivery has been completed and the POD has been signed.

We unfortunately cannot accept returned products that have been ordered in specifically for you or in bulk or made specifically for you as in 'made to order' products, this includes the customised products. Suppliers and Factories do not accept these returns. We also cannot accept a return once the item has been transported by yourselves from the original delivery address from where Lighting.co.za delivered it to. We outsource our deliveries to various courier companies, and once items are delivered to your specified delivery address, there is a 10 day return policy available to you as the customer whereby the customer must notify LIGHITNG.co.za should they wish to return the item.

Once this time frame has expired, the order is closed and we can no longer accept any returns no matter the reason. We are only responsible to deliver items to the specified delivery address. Lighting.co.za will not be held liable for any damage that may occur at the delivery address, after we have delivered and POD has been signed. Further transportation thereafter is at your own risk and Lighting.co.za will not be held responsible. Items transported outside of South Africa by yourselves will result in your return policy forfeited. Lighting.co.za is not responsible for export packaging.

You are responsible to inspect each item upon delivery and a sign POD will be deemed received in good order. No breakages of the items (like glass etc) will be accepted 24 hours after the item has been delivered.

Please do not send your purchase back to the manufacturer privately. They won’t know what to do with your product and won’t know who you are and where it’s come from.

Please contact us on hello@lighting.co.za and we will arrange for the item to be collected from you by our couriers who will return it to the correct depot for assessment.

Please note that the following will void any warranty claims:

Damage due to Load Shedding or sudden power outages.

Negligence – where the client or the installation electrician did not install the product as per standard installation procedures;

Misuse – where the product was not used for its intended purpose or used outside of the scope of listed technical specifications.

Visible damage – where the products are damaged after they have been received and Lighting.co.za was not notified thereof within 10 working days of receipt of products.

Modifications – where the product was amended, adjusted or tampered with in such a way that it is deemed as modified from the condition that it was originally supplied to you.

We will not refund or replace a product that the customer has bought and received where, in our reasonable opinion, the product has: become of unacceptable quality due to fair wear and tear; misuse; failure to use in accordance with manufacturer’s instructions; using it in an abnormal way; or failure to take reasonable care.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Refunds are processed at month end and will take a few days to reflect between different banks.

If you still have not received your refund, please contact us at hello@lighting.co.za.

Cancelled orders (before delivery takes place) could be liable for a 15% handling fee depending on status of order.

Warranty Claims

Our goods come with warranties that cannot be excluded under the Consumer Protection Act (68 of 2008). You are entitled to a repair, replacement (if available) or a refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The Consumer Protection Act is relevant with certain statutory conditions and warranties in our consumer contracts, which cannot be excluded, restricted or modified. These are in addition to any voluntary warranties offered by the manufacturer or supplier.

Lighting.co.za works closely with suppliers to ensure all products have appropriate warranties. Lighting.co.za products have a 1 year warranty from date of receipt of invoice. This warranty will cover you against faulty workmanship and/or material. In the case of any goods which contain an insert containing the manufacturers warranties, then such warranties shall apply to the sale.

Please email hello@lighting.co.za to submit a warranty claim. You may be required to send us images of the damage to aid in our assessments. We will then finalise your warranty claim. Please do not attempt to return an item before speaking to one of our specialists (you may be responsible for any associated expenses).

In the case of a valid warranty claim, Lighting.co.za will strive to repair the product. If that is not possible, the product will be replaced (if available). Should Lighting.co.za be unable to repair or replace the product, a credit/refund will be passed on to you for the value of the product on date of invoice.

We provide the following express warranties subject to the following Terms and Conditions:

We will refund, or replace the product as the case may be in the circumstances and to the extent required under the Law if the product you receive does not match the sample or description, is substantially unfit for its disclosed purpose or is not of acceptable quality (as defined in the Law), is unsafe, or if the alleged issue with the product is such that a reasonable consumer aware of the issue would not have acquired the product;

Where a refund, or replacement is to be provided under the terms of this warranty, we may to the extent permitted under the Law, require the return of the product to us before refunding or replacing it. We will pay for, or reimburse you for, any delivery costs to return the original product to us;

Replacement products are subject to the same warranties as the original;

You must retain your proof of purchase for any manufacturer warranty claims;

Refunds will be issued by direct deposit (EFT).

If Lighting.co.za has to request a refund via Payfast because the money is still in the Lighting.co.za Payfast Account. Lighting.co.za will send a credit memo to the customer online, but the refund will happen offline. If the money is already in Lighting.co.za bank account Lighting.co.za will do a direct EFT to the customer Account. In order to obtain these remedies:

You must notify us within 10 working days from date of invoice. In this context, a ‘reasonable time’ is from the time of supply until a time that it would be reasonable to expect the relevant failure to become apparent, considering the nature of goods. In most cases, this will be 7 to 14 days, but in some circumstances may be longer. Please contact us at hello@lighting.co.za

Except if and to the extent the Law requires otherwise, replacement of products or refund and reimbursement of courier costs will not be made until the original product is received by us and your claim verified.

We aim to process refunds and replacements within 15 days of receipt by us of the original product.

We will not refund or replace a product where in our reasonable opinion the product has been devalued and/or damaged, following the sale to you, as a result of:

Negligence – where the client or the installation electrician did not install the product as per standard installation procedures;

Misuse – where the product was not used for its intended purpose or used outside of the scope of listed technical specifications;

Visible damage – where the products are damaged after they have been received and Lighting.co.za was not notified thereof within 10 working days of receipt of products;

Modifications – where the product was amended, adjusted or tampered with in such a way that it is deemed as modified from the condition that it was originally supplied to you;

We will not refund or replace a product that the customer has bought and received where, in our reasonable opinion, the product has: become of unacceptable quality due to fair wear and tear; misuse; failure to use in accordance with manufacturer’s instructions; using it in an abnormal way; or failure to take reasonable care.

Where any law implies a warranty into this agreement, which may not be lawfully excluded, to the extent allowed by law, our liability for breach of the warranty will at our option be limited to:

The replacement of the goods or the supply of equivalent goods;

The repair of the goods; or

Refund of the value of the goods as per original invoice

In case of return or rejection you will cover return courier costs.

Defective Product

We do our best to ensure that the products we deliver to you are of a high quality and without defects.

What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.

The following will NOT be regarded as defects and will not entitle you to a return:

faults resulting from normal wear and tear;

damage arising from negligence, user abuse or incorrect usage of the product;

damage arising from electrical surges or sea air corrosion;

damage arising from a failure to adequately care for the product;

damage arising from unauthorised alterations to the product; and

where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.

Standard Warranty

If you have received a product which turns out to be defective, please notify us as soon as reasonably possible after you become aware of the defect, but in any event within 12 months after delivery of the product.

You can do so by logging a return on the Website, and we will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will, at your choice, repair / replace the product (if such repair / replacement is possible) or credit your account with the purchase price of the product (or refund you if that is your preference). Credits and refunds are normally handled within 10 days of logging the return (bear in mind that refunds can take 5-10 working days to reflect in your account). Repairs and replacements could take longer, depending on parts / replacement availability.

Please provide suitable packaging for returning the product, as well as all accessories that were sold with the defective item when you return it to us – regardless of whether you request a repair / replacement or a refund. Our courier is entitled to refuse collection of a product that is not properly packaged for transport.

Where there is no extended supplier warranty period, unfortunately, we cannot facilitate returns that fall outside of the 12 months.

Extended Supplier Warranty

A product may have a supplier warranty that extends beyond the 12 months. If such a product turns out to be defective more than 12 months after delivery / collection, please notify us as soon as reasonably possible after you become aware of the defect, but in any event within the extended supplier warranty period after delivery / collection of the product.

You can do so by contacting us at hello@lighting.co.za. Unfortunately, we cannot facilitate returns that fall outside of the extended supplier warranty period.

Please note that any extended supplier warranty is subject to whatever terms and conditions the supplier or manufacturer may impose. These are usually stated in a brochure or leaflet inside or on the product packaging. It is your responsibility to make yourself aware of any such terms and conditions.

Please provide suitable packaging for returning the product, as well as all accessories that were sold with the defective item when you return it to us – regardless of whether you request a repair / replacement or a refund. Our courier reserves the right to refuse collection of a product that is not properly packaged for transport.

It is also important to note that it will be in the supplier or manufacturer’s discretion to repair or replace the item, or to refund you. Lighting.co.za is under no obligation to provide you with a credit, repair / replacement for any return logged after 12 months, as your remedy lies with the supplier or manufacturer.

** Actual colours may vary from screen. Products & prices subject to change without notice.