HELP CENTRE

Support Email

hello@lighting.co.za

Support Phone

021 979 3940

Check most frequently asked questions here, if you still need help then please contact us at hello@lighting.co.za

Ordering

Our website is best supported by Google Chrome, Safari, Mozilla Firefox and Internet Explorer. Please ensure that the browser you are using is up to date. If you are still experiencing difficulties, please contact our Customer Care Team

To use your discount coupon code:

  1. Navigate to the Lighting.co.za cart page by clicking on the "My Cart" on the top right of the screen
  2. On the cart page, locate the text "CHECKOUT". 
  3. Once you are on the CHECKOUT PAGE Complete your Personal Information and Click on the CONTINUE TO SHIPPING button.
  4. Then Navigate to the Right-hand side on the page. Below your list of items and above the "Subtotal" you will see a box with the DISCOUNT CODE text
  5. Copy and paste your coupon code in the box that appears and then click APPLY. Your discount should be applied instantly. 
Discount Code

Please note that some coupons are subject to restrictions and have a expiry date.

We are not able to add items to your order. If you wish to purchase more items, we kindly ask you to place another order.

If you wish to cancel your order, please contact our submit a request here to our Customer Care Team as soon as possible . Please note, we aim to respond to email enquiries within 1-2 business days. Our opening hours are Monday to Friday, 9 am - 5 pm.

If we are unable to cancel your order before it is dispatched, don't worry as we are more than happy to assist you with a change of mind return. In this case, the original shipping cost paid along with the return shipping cost would be deducted from the refund. For more information, you can view our change of mind policy here.  

For any urgent enquiries you can reach out to our friendly team on 021 979 3940 our lines are open Monday- Friday 9am-5pm | hello@lighting.co.za.

Please make sure that you copy and past the voucher code it is Cap Sensitive. Some vouchers is restricted to not work in conjunction with other coupon codes, promotions or Trade Accounts. 

Please note some voucher or discount codes are limited to one use per customer and have an expiration date.

Please note after every successful order your place with us a additional email is send from hello@lighting.co.za with a PDF Tax Invoice attached. Please check your SPAM folder as this might land here.

If you still cannot find it please send us a email at hello@lighting.co.za

Shipping

We do not have a pickup option available as our items are either shipped from our suppliers directly or from our warehouse from which we cannot allow public access for safety and security reasons.

Delivery time varies depending on the product and your location. We dispatch from various suppliers across South Africa. For those items that are in stock, we aim to deliver regular parcels to central areas in South Africa within 2-10 business days, to outlying areas within South Africa within 5-12 business days and special freight items within 15-21 business days from the date your payment has been received. Once your order has left the warehouse, you will receive a delivery notification email. Please allow a few days after the notification for your order to arrive. 

We will notify you if we are unable to meet our estimated delivery timeframe, but we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

All Lighting.co.za orders are delivered during business hours. If you order multiple items from our website, you may receive multiple deliveries shipped by multiple carriers since items may be sent from different warehouse locations. Carriers are unfortunately not able to specify an exact delivery date/time for small to medium items, but for large items carriers can advise morning or afternoon for delivery.

Before you place your order please double check that your shipping address is correct.

We are able to change the shipping address on your order as long as it has not been dispatched yet. Simply contact our Customer Care Team

However, once the shipping label for your order has been printed or the order is on its way, we are not able make any further changes.

We only ship to addresses in South Africa. We do however accept International Orders, but you will need to arrange for shipping across the border.

For International orders please contact us directly and we will create an order for you offline.

Please contact our Customer Care Team

Our couriers charge on either actual weight or volumetric weight (whichever is greater), we try our absolute best to keep transport costs down, Lighting.co.za covers a portion of the transport fee to try lighten the load for our customers.

All shipping rates (with the exception of some larger furniture items) are calculated at the final stage of the checkout process.

Please add all your items to your cart and proceed to checkout to enter your shipping address and see your final shipping charge.

Don't see a shipping rate? Make sure you've entered your shipping address and click "Continue to shipping method" to see the final shipping charge.

Tracking

As soon as your order has been dispatched we will send you a shipping notification email. Before contacting us directly, ensure that you check the delivery tracking status of your order on the SHIPPING NOTICE EMAIL. Please check your SPAM folder as well. This email will be send from shipping@lighting.co.za

If you do not receive any shipping confirmation or you cannot find any update on the tracking status, please contact our Customer Care Team.

For any urgent enquiries you can reach out to our friendly team on 021 979 3940 our lines are open Monday- Friday 9am-5pm.

If you order multiple items from our website, you may receive multiple deliveries shipped by multiple carriers since items may be sent from different warehouse locations.

If only part of your order has arrived, please go to your account and check the current status of your items. If this does not clarify the situation, please contact our Customer Care Team. 

For all items we will provide tracking information via email as soon as your item has left the warehouse. Please make sure to check your email's, sometimes this email can accidentally end up in your spam folder! To make sure you never miss our emails, add shipping@lighting.co.za to your email contacts.

If you find that your item shows it has been delivered but you never received it, please go through the following steps:

  1. Has your item been left with your neighbours?
  2. Have you contacted the courier depot to check if the driver left your parcel? Your tracking number is on your tracking link with the courier carrier and their details.
  3. Contact us our Customer Care Team

We ship from various warehouses and some items need a bit of time picking and packing.

Once your item has been dispatched, you will receive a shipping notification from us including tracking information.

Before contacting us directly, ensure that you check the delivery tracking status of your order on the SHIPPING NOTICE EMAIL. Please check your SPAM folder as well. This email will be send from shipping@lighting.co.za

Sorry for the wait! For in stock or Locally manufactured items we try our very best to ensure our supplier and manufacturers stick to the anticipated delivery lead times and avoid delays but when the production queues get very busy there may sometimes be a delay. As soon as we are made aware of a delay we will inform you! If however the lead time has been exceeded and you have not heard anything from us, please contact our Customer Care Team and we will give you an update.

Returns

You are welcome to return or exchange your order within 7 calendar days from the date of delivery in its original packaging and condition. Only use CLEAR TAPE when closing the boxes. No masking, brown or courier adhesive tape will be allowed.

Should 7 calendar days pass since your receipt of delivery, we do not offer a Return, Refund or Exchange and the matter will be considered as closed.

To be eligible for a Return in ANY CASE, your item must be:

  • Unused and in same condition that you have received it. Sufficiently packaged in ORIGINAL packaging, incl all wrappers, paperwork, accessories supplied etc
  • Only use CLEAR TAPE when closing the boxes. No masking, brown or courier adhesive tape will be allowed. 
  • Purchased at full retail price i.e. not a “sale” or “discounted via coupon code” item.
  • We do not offer returns or exchanges on Made to Order, Custom Made/Cut or Bulk Order Items.
  • Once the item has been transported by yourselves from the original delivery address from where Lighting.co.za delivered to, we cannot do a refund or exchange.
  • Shipping fees are non-refundable.
  • Lighting.co.za does not offer any returns on international shipments.

The following Products are not eligible for a Refund, Exchange or Credit:

  • Products marked “SALE”; or featured in the sales/promo/flash sale/black Friday collection or purchased with a discounted coupon code upon checkout.
  • Products sold on BLACK FRIDAY | CYBER MONDAY promotions. ALL items on the website for this time period will feature in promotional material/advertisements.
  • Electronic vouchers or gift cards
  • Products which have been customized for you or made to your specifications including products marked as Made to Order on the website.
  • Special orders supplied in Bulk or imported for you by special/bulk order.
  • Modifications – where the product was amended, adjusted or tampered with in such a way that it is deemed as modified from the condition that it was originally supplied to you.
  • Products damaged on delivery from you that was not sufficiently packaged upon returning the item.
  • No returns on any light bulbs.
  • No returns on items that was previously installed.
  • Items made from natural materials such as wood or concrete - There may be some visual imperfections in the material — this is characteristic of the design and should not be considered a flaw.
  • Items damaged through normal wear and tear.
  • Items damaged due to Load Shedding or sudden unplanned power outages.
  • Items not installed by a qualified tradesman or electrician.
  • For health and hygiene reasons, the following items are not eligible for a change of mind return: UVC LED Sterilizers or Humidifiers
  • We also cannot accept a return once the item has been transported by yourselves from the original delivery address from where Lighting.co.za delivered it to. We are no longer responsible for any damages even if you notify us within the 7 days return policy unless you informed us of such damages BEFORE passing on the products to your courier company.

Please send an email to hello@lighting.co.za to log your return. You will be required to fill in a returns form and to send us images of the damaged within 7 days of delivery to hello@lighting.co.za of the product(s) for further assessment. Once assessed and approved, you will be contacted to proceed with the returns process.

We will arrange a courier to collect the items from you at the same charge the original delivery was. Please note that our couriers are entitled to refuse collection of a product that is not properly packaged for transport.

We are entitled to refuse a return if the unwanted product is returned damaged, used, not in a re-saleable condition or missing ANY accessories.

Once we have inspected and validated your return, we will credit your account with the purchase price of the product within 10 business days of the return. Please bear in mind that refunds can take 5-10 working days to reflect in your account once processed.

No returns will be accepted for any products that is not sufficiently packaged, regardless the reason for return (i.e. change of mind or damaged or faulty). If any returned items are damaged during return transit due to obvious insufficient packaging, you may not qualify for a refund and may be charged the return shipping fee to have the damaged goods returned to you. 

Please DO NOT contact the manufacturer or supplier directly. This will cause confusion and frustration as delays in the return/exchange process will be caused.  

Any shipping fees associated with making the original order and the return thereof are the responsibility of the customer and will not be refunded.

Please note* The return cost may differ in price from what you originally paid to have the item(s) shipped; for a return quote - please contact our Customer Service team and they will be able to get an estimated return cost for you.  

Refunds are issued through the same transaction method you used in your original purchase. Your refund will always be credited into the same account your payment came from - We cannot refund your order to a different card or account.  

Once we have inspected the product and validated your return, we will credit your account with the purchase price of the product within 10 business days of the return. Please bear in mind that refunds can take 5-10 working days to reflect in your account once processed.

Please make sure you open the package and inspect its contents for breakage or damage before accepting delivery by signing the courier waybill. By signing the waybill you confirm and accept that the goods was received in proper and good condition.

In the unlikely event that your item arrives damaged or faulty, please send an email at your earliest convenience within 24 Hours to hello@lighting.co.za.

This must be logged with our Customer Care team within 24 Hours of delivery of items, otherwise we will not return, exchange or replace the defective item. 

Please do not contact the manufacturer or supplier directly. This will cause confusion and frustration as delays in the return/exchange process will be caused.  

If the delivered items are damaged, please do not accept the delivery. Take photos of the damage and send the damaged item back with the courier. Please email the photos to hello@lighting.co.za and after investigations we will get right onto your replacement unit.

DEFECTIVE PRODUCTS

We do our best to ensure that the products we deliver to you are of a high quality and without defects.

What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.

The following will NOT be regarded as defects and will not entitle you to a return:

  • Natural materials e.g. wood, concrete, leather etc. that have imperfections which is seen as a product characteristics and not a flaw.
  • Damage occurring from normal use wear and tear incl rust and/or corrosion.
  • Damage arising from negligence, user abuse or incorrect usage of the product.
  • Damage arising from electrical surges or sea air corrosion.
  • Damage arising from a failure to adequately care for the product.
  • Damage arising from unauthorized alterations to the product.

In the unlikely case that you receive an incorrect item, please notify the Customer Care Team with the following information:

  • Order number
  • Item name and SKU
  • Photo of the item you received

Once we have inspected the product and validated the return, we will, at your choice, deliver the correct product to you (if the correct product is available); or credit your account with the purchase price of the product within 10 days of the return.

For any urgent enquiries you can reach out to our friendly team on 021 979 3940 our lines are open Monday- Friday 9am-5pm.

In case your order arrived missing a part, please submit a request to our Customer Care Team with the following information and we will resolve this issue immediately:

  • Order number
  • Item name and SKU
  • Detailed description of the missing part
  • Photo to show which part is missing

For any urgent enquiries you can reach out to our friendly team on 021 979 3940 our lines are open Monday- Friday 9am-5pm.

Lighting.co.za works closely with suppliers to ensure all products have appropriate warranties. Please submit a request here to our Customer Care Team to submit a warra nty claim. You may be required to send us images of the damage to aid in our assessments. We will then contact the supplier to finalise your warranty claim. Please do not attempt to return an item before speaking to one of our specialists (you may be responsible for any associated expenses).

STANDARD WARRANTY

If you have received a product which turns out to be defective, please notify us as soon as reasonably possible after you become aware of the defect but within 6 months after delivery of the product.

Please send an email to hello@lighting.co.za to log a return.

Please provide suitable packaging for returning the product, as well as all accessories that were sold with the defective item when you return it to us – regardless of whether you request a repair / replacement or a refund. Our courier is entitled to refuse collection of a product that is not properly packaged for transport.

Where there is no extended supplier warranty period, unfortunately, we cannot facilitate returns that fall outside of the 6 months.

EXTENDED SUPPLIER WARRANTY

A product may have a supplier warranty that extends beyond the 6 months. If such a product turns out to be defective more than 6 months after delivery / collection, please notify us as soon as reasonably possible after you become aware of the defect, but in any event within the extended supplier warranty period after delivery / collection of the product.

You can do so by contacting us at hello@lighting.co.za. Unfortunately, we cannot facilitate returns that fall outside of the extended supplier warranty period.

Please note that any extended supplier warranty is subject to whatever terms and conditions the supplier or manufacturer may impose. These are usually stated in a brochure or leaflet inside or on the product packaging. It is your responsibility to make yourself aware of any such terms and conditions.

Please provide suitable packaging for returning the product, as well as all accessories that were sold with the defective item when you return it to us – regardless of whether you request a repair / replacement or a refund. Our courier reserves the right to refuse collection of a product that is not properly packaged for transport.

It is also important to note that it will be in the supplier or manufacturer’s discretion to repair or replace the item, or to refund you. Lighting.co.za is under no obligation to provide you with a credit, repair / replacement for any return logged after 6 months, as your remedy lies with the supplier or manufacturer.

Lighting.co.za does not offer returns or refunds on international shipments.

Please note that once your third-party shipping company used by yourself to further transport any product(s) already delivered to you by us to a further address in South Africa or abroad, we are no longer responsible for any damages even if you notify us within the 7 days return policy. You should inform us of damages BEFORE passing on the products to your shipping company. 

Therefore, when using any third-party shipping company or courier company to further transport any product(s) abroad or in South Africa, all products should be inspected for any damages when delivered by Lighting.co.za before handing over to your third-party courier occurs. 

You should give your transport company permission to open your packages on your behalf and confirm whether there is any damage before further transporting the packages for you.  

Lighting.co.za is not responsible for export packaging.

Made to Order items are non-refundable as our designers & manufacturers creates these items for each one of our customers per order with the greatest of care and do not keep them in stock.

But should any of these non refundable products arrive in a poor quality condition or show any signs of defect, we are happy to assist in rectifying it by means of an exchange we take pride in what our local designers are doing and the products that we sell :-)

That being said we will unfortunately not be able to offer a refund purely if the items are in perfect condition but not to a customer’s taste as these items are made to order and we therefore mention this in the product description so that the buyer can make an informed decision before placing their order. This will apply to all Made to Order Items - a POP UP will show when you add the item(s) to your cart and it will be visible on the Product Page. 

Please see Images Below:

Made To Order POP UP

Made To Order Product Page Warning

Products

As an online-only retailer, we do not have a showroom to display our products. For safety reasons, we cannot allow customers in our warehouse.

However, we do have a change of mind returns policy for all products on our website, should you wish to purchase something and decide against the purchase once delivered. For more information on our in-depth returns policy, please visit our website here 

Items Out of Stock

Although we try to have a stock level that will keep up with expected demand, at the time of order some items might be out of stock due to high demand - if so the Lighting.co.za Team will contact you to recommend a similar item that is in stock or we will credit your account or make a full refund payment. 

Please sign up for our newsletter where you will be in the know on Back In Stock or New Arrival Items.

Items on Back Order

Some items that is currently out of stock can be placed on back order and secured at the current price. This will be communicated via a POP UP when adding the item(s) to your cart. Kindly note dates may change due to unforeseen circumstances. Please check back to the website PRODUCT PAGE for changes or give us a call at 021 979 3940.

Back Order POP UP

We provide you with the opportunity to create your own wishlist where you can select products for future purchase. WHISHLIST is located in the Top Navigation Bar.

Please note that we cannot guarantee that the items will still be in stock at the time that you decide to purchase them.

We highly value your feedback on any of the products that you bought from us.

However, we follow some guidelines that prevent some reviews from being posted. The following types of reviews will be rejected:

  • Reviews for faulty or damaged items as this will be handled by our Customer Care Team and does not describe the general nature of the product.
  • Comments on items that are incorrectly received.
  • Reviews containing comments that do not describe the product itself but are rather a feedback on transactional issues such as the order or delivery process or how a case was handled by our Customer Care Team.
  • Comments that are considered offensive to others.
  • Reviews that mention our competitors.
  • Comments that are about price, price changes, promotional offers or sale prices.

We look forward to hearing feedback about our products. You can find a section specifically designed for reviews on each product page. After the delivery of your purchase you will also receive an email asking you to review the item that you just bought.

Alternatively please visit our Product and Store Review Page here .

Decorating your home should be fun and at Lighting.co.za, we want your shopping experience to be fun too! Our collections are inspired by the latest interior trends and there is something new to explore on every page you visit.

We have had so many clients asking us where can they find decor items that we have decided to add some items too accessorize your lights ;-) 

Now you can pair you perfect wall light with a beautiful mirror or have a perfect side table for your Lounge Lamp.

Payment

Lighting.co.za accepts a great variety of payment methods from Payfast: Credit cards (Visa, Mastercard), Mobicred, Debit Cards and Instant EFT.

We also offer Zapper and Payflex

After a successful transaction you should see a success page. On top of that, all successful transactions will receive a order confirmation email. If you have not received confirmation via email, please contact our Customer Care Team . We can double check if you might have misspelled your email address or find the reason why your order was not successful.

Pay for your order in 4 interest-free, zero-fee payments over 6 weeks and get your order shipped right away. You heard that right! No fees, no interest and no catch. Installments are automatically deducted from your card every two weeks.

Want some more information click here

Payflex How it Works

Yes! We have an instant EFT option which you will find upon the checkout process. Alternatively if you would like to place a order offline and do a Bank Transfer EFT - please contact us at hello@lighting.co.za | 021 979 3940

Pricing

Price matching against our competitors is decided on a case by case basis. Simply send us a screenshot of the competitor's advertised price for the identical product. Once we receive this screenshot we can let you know whether a price match can be authorised, please submit a request here to our Customer Service Team .

Please be aware of the following guidelines:

  • The product must be at full price on the competitor’s website
  • We do not match promotional offers or items on sale or clearance
  • The product must be in stock and available for purchase on the competitor website
  • We do not match discount deal online retailers
  • We do not match shipping costs
  • We do not match advertising errors
  • We do not match prices from overseas competitor’s websites

Prices on our website are subject to change at any time. We do not offer a price match on items that have gone on sale after your purchase has been made. If your order was made on the same day of a price change, we will offer a store credit for the difference in price.

Account

Subscribing to our newsletter and creating an account are two separate things. When you subscribe to our newsletter you do not automatically create an account with Lighting.co.za. If you wish to create an account, please click here .

Likewise, creating an account does not require you to be subscribed to our newsletter. However, if you would like to opt in, please sign up at the footer of our Home Page.

If you would like to unsubscribe from our newsletter, please click on the link at the bottom of the email. Alternatively you can contact us at hello@lighting.co.za to remove you from the list.

To make a wishlist, you would first need to make an account with us, do this by clicking "my account " in the top right and following the instructions. Once you have your account set up; Click on WISHLIST in the Top Navigation Bar which is where you can view and manage the items on the wishlist. To add to the wishlist itself, simply click the heart in the top right of the product image.

Lighting.co.za does not store payment information. All payment information is stored securely with our PCI compliant payment provider.

Please click on ‘My Account Icon ’, which is located on the top right hand side of the website. Fill in your details as requested before clicking ‘Create’. Registration should now be complete and you should receive a confirmation e-mail to the address you registered with.

If you are Trade, please complete the Trade Application from - this will automatically create a account for you.

Please click on the ‘My Account Icon’ tab on the to p right hand side of the page. You will then be prompted to enter your account details. Scroll down to find your account information; click on ‘Edit’ to update your details and ‘Save’ once you are finished to save these changes.

If you have bought from us previously or created a "General Account" with the same Username and Email, and now want to sign up for a Trade Discount Account we will need to do this from the back-end of the site, please contact our friendly Customer Care Team to help you with this.

Your information will not be sold or passed on to third parties. Please see our full Privacy Policy here

Trade Account

If you are a Interior Designer, Architect or Procurement Agent please sign up for your Trade Account Here

Once your Account has been approved you will receive a notification email for Activating your Account. Please check your Inbox for the account activation email; this might land in your spam.

After creating your log in details, you'll be able to see the Trade discounted prices across our website. 

Should you prefer to place orders and pay via EFT, you are welcome to send your order through to hello@lighting.co.za for processing.

If you have been approved for a Trade Account you will get a dedicated Key Account Manager to help you with Project Proposals, Sourcing Alternative Items that is not yet currently available on Lighting.co.za and you will receive a discounted rate on the Retail Price. Please note this Discounted Rate is only applicable on Products and not on Shipping Costs.

Privacy and Security

No, we do not store any credit card information on our servers or data center.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, third-party service providers, such as payment gateways and payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

We are highly committed to provide you with a safe value your privacy and work hard to ensure that your details are secure and will not be released to any other party. To learn more about how we keep your details safe, please see our Privacy Policy .

Cookies are the name of small amounts of data that are sent from a website to your browser and stored on your computer's hard drive. Your browser's preferences usually have 'cookies enabled' (meaning each website can send its own cookie to your browser). Cookies cannot access your personal information, but instead use anonymous unique identifiers.

Cookies need to be enabled on your browser to allow you to add product(s) to your cart and access your account information. If you are using a public computer, or share your computer with others, be sure to log out before leaving your computer unattended to protect your account information. You can log out by clicking the 'Logout' link in the top right hand corner of the page.

To find out more about how we use cookies, please see our Privacy Policy 

About Lighting.co.za

Our Admin Office Address is:

Lighting.co.za

Suite 4, 34 Oxford House

Oxford Street

Durbanville

Cape Town

South Africa

7550

Please note that stock is not held or sold at our office - we are an online retailer only.

Please submit a request here to our Customer Service Team to assist with any enquiries or alternatively you can contact us:

Mon-Fri 09:00 - 17:00 on 021 979 3940 | hello@lighting.co.za

Lighting.co.za was introduced to serve South Africans with a great range of lighting and small home decor products. Here you will find South Africa's largest range of Lighting products with affordable pricing, excellent customer service and with a focus on building an enjoyable shopping experience.

Our selection criteria keep design longevity, functionality and quality in mind. By partnering with a select number of local suppliers who meet our supplier criteria we can ensure the best quality and price to offer style and value for money. With many years of dedicated lighting experience, our small yet effective team, is on hand to give best in class advice.

Lighting.co.za Online Store was originally founded by Conrad Wagener, a South African entrepreneur and online enthusiast that wanted to create a better way to shop lighting and electrical solutions for your home.

Our world class Customer Care Team can be contacted via email at hello@lighting.co.za.

For press or business enquiries, please contact us at hello@lighting.co.za

Company Registration Number: 1969/002571/07

Company VAT Number: 4250101435

For any Covid 19 Related Updates and Notifications please click here

Thanks for visiting our page!