F.A.Q

 

HOW DO I OPEN AN ACCOUNT?

Please click on ‘My Account’, which is located on the top left hand side of the website. You will then be prompted to a new page where you will find the ‘Create a new account’ button. Click on ‘Create a new account’ and fill out your details as requested before clicking on ‘Submit’. Registration should now be complete and you should receive a confirmation e-mail to the address you registered with.

HOW DO I UPDATE MY ACCOUNT DETAILS?

Please click on the ‘My Account’ tab on the top right hand side of the page. You will then be prompted to enter your account details. Scroll down to find your account information; click on ‘Edit’ to update your details and ‘Save’ once you are finished to save these changes.

I AM HAVING TROUBLE ORDERING THROUGH OUR WEBSITE, WHAT SHOULD I DO?

Our website is best supported by Google Chrome, Safari, Mozilla Firefox and Internet Explorer. If your browser isn't loading the page correctly press Ctrl + F5 for a hard refresh. Please ensure that the browser you are using is up to date. If you are still experiencing difficulties, please do not hesitate to email our Customer Care Team at hello@lighting.co.za

AM I ABLE TO ADD ITEMS TO MY ORDER ONCE IT IS PAID FOR?

We are not able to add items to your order if it has been paid for. If you wish to purchase more items, we kindly ask you to place another order.

HOW CAN I CANCEL MY ORDER?

If you wish to cancel your order, please contact our Customer Care Team at:

hello@lighting.co.za

We are able to cancel your order before it is dispatched. However, once your order has been dispatched you will have to accept the delivery and return the item. Our friendly Customer Care Team will assist you.

HOW LONG DOES DELIVERY TAKE?

Delivery time varies depending on the product and your location. We despatch from various suppliers across South Africa. For those items that are in stock, we aim to deliver regular parcels to central areas in South Africa within 2-7 business days, to outlying areas within South Africa within 5-7 business days and special freight items within 15-21 business days from the date your payment has been received. Once your order has left the warehouse, you will receive a delivery notification email. Please allow a few days after the notification for your order to arrive.

WHAT DOES DELIVERY INCLUDE?

All Lighting.co.za orders are delivered during business hours. Couriers are unfortunately not able to specify an exact delivery time for small to medium items, but for large items the courier can advise morning or afternoon for delivery.

We are currently unable to cater to any additional delivery requests including, but not limited to: express shipping, selection of specific delivery date or time and weekend deliveries.

Items will be sent to the delivery address you provide when placing your order. We cannot accept a PO Box for these items as a delivery address because our courier partners are unable to deliver to a PO Box. We suggest you provide a street address for delivery.

Usually, our courier deliveries are sent straight to your doorstep and require a signature upon delivery to acknowledge that the items have been received in a reasonable order.

Due to security and liability restriction of the couriers, the customer is responsible for bringing any of such merchandise inside. We therefore recommend that you have someone available to help carry the items inside, unpack and install.

HOW WILL I RECEIVE MY ORDER?

If you have ordered multiple items, these may arrive in separate deliveries.

Lighting.co.za has multiple warehouses and sometimes we need to dispatch your order from a few different locations.

WHERE IS MY ORDER? HOW CAN I TRACK THE STATUS OF MY ORDER?

 Simply contact us via email with your order number and we will help you track your order - hello@lighting.co.za

COURIER CHARGES

Our couriers charge on either actual weight or volumetric weight (whichever is greater), we try our absolute best to keep transport costs down, Lighting.co.za covers a portion of the transport fee to try lighten the load for our customers.

CAN I RETURN MY PURCHASE?

Yes absolutely, however we cannot exchange or return custom made items or items purchased ON SALE OR PROMOTION.

Our policy lasts 10 calendar days. Should you wish to exchange or obtain a refund for your purchased product within 10 calendar days, we will happily credit you for the cost of the product (excluding cost of shipping).

If you would like to return your product, you will be obliged to cover the shipping costs and a 15% admin fee.

If 10 calendar days have gone by since your receipt of delivery, unfortunately we can’t offer you a refund or exchange.

See our full Returns Policy here.

MY CREDIT CARD ISNT GOING THROUGH, WHAT NOW?

- Check that the card number is correct.

- Check the card name and expiry date is entered exactly as it appears on your card

- Check that your 3 digit CVV number on the back of the card is also entered correctly.

If you are still having problems please Contact Us.

CARE INSTRUCTIONS

For all lighting products simply wipe down with a damp cloth (microfibre if possible) and only water, do not use any abrasive cleaning detergents. Under no circumstances must self-adhesive tape price tickets be attached to a lighting article. The chemical in the self-adhesive could damage the fitting. Please note we do not warrant against rust or corrosion on any product. 

 ** Actual colours may vary from screen. Products & prices subject to change without notice.